TERMS AND CONDITIONS

TERMS AND CONDITIONS
 These General Terms and Conditions apply to orders placed on our Online Shop:
1. PURPOSE
  • 1.1 These General Terms and Conditions ("T&C") apply to all contracts between POOMP DE ADDRESS ---------- on the Main ("we") and consumers (“”users”) for the purchase of products on our online store https://www.poomp.shop in Europe ("Online shop").
    Any person who ends up acting for purposes unrelated to his entrepreneurial, commercial, craft or professional activity qualifies as a consumer.
  • 1.2 By placing an order on our online store, users accept our T & Cs in the version in effect at the time the order is placed.
  • 1.3 We will not consider any terms and conditions other than these T & Cs applicable even if we do not expressly oppose their application.
2. CONCLUSION OF THE CONTRACT
  • 2.1Contracts between us and users can be concluded through our online shop exclusively in Italian and Spanish.
  • 2.2 The insertion, presentation and publication of products in our online store do not constitute our binding offer for the conclusion of a contract relating to the purchase of such products. In fact, through these activities we only wish to inform users and invite them to submit a purchase offer.
  • 2.3 The user can place the products in a virtual cart without assuming any obligation and can change the contents of the cart and the other items at any time before placing the order, using the correction tools at his disposal as illustrated in the procedure order.
  • 2.4Only by clicking on the "PLACE ORDER" button, the user submits a binding offer to purchase the products contained in the virtual cart. This purchase offer is irrevocable for a period of 15 days.
  • 2.5Immediately after sending the order, the user will receive an email with which we will confirm receipt of his order. In addition, the user will be shown a page in our online shop confirming receipt of the order. The email and the corresponding page in the Online Store are for information purposes only and do not constitute our acceptance of the user's purchase offer. The contract will be considered concluded only after we have sent an additional email to the user concerning the acceptance of his purchase offer or the confirmation of the start of the shipping activities of the ordered products.
  • 2.6We do not keep copies of contracts concluded with users. However, we will send the contractual terms to the user with the email concerning the acceptance of the user's offer together with the details of the order, these T & Cs and information on the user's right of withdrawal, thus allowing the user to save this information on a durable medium.
 
       PRICES AND SHIPPING COSTS
  • The prices shown on the product pages of the goods ordered at the time of the order and before completing the order process are binding. The prices are indicated in euros and include the VAT required by law. It is not possible to reduce the prices indicated by applying discounts.
  • The prices indicated on our product pages do not include shipping costs. In the event that shipping costs are foreseen, the user can calculate them and know the relative amount by clicking on the appropriate link on the product pages. In any case, we will specify the amount of shipping costs in the order procedure before the order becomes binding for the user.
  •  If the order is processed by us through partial deliveries pursuant to art. 4.2, the user will have to bear the shipping costs only in relation to the first partial delivery. In the event that it is the user who expressly requests partial deliveries to be made, we will charge the shipping costs for each partial delivery.
  • The purchase price of the products ordered must be paid by the user at the time of the conclusion of the contract, unless the payment method chosen by the user provides for a different payment schedule (see Article 3.2).
    PAYMENT
Payments for products ordered on our Online Store can be made using the following payment methods:
  • (a) Credit Card
    If the user chooses to pay by credit card, at the time of placing the order the user will be required to provide us with the requested information on the credit card, such as the name of the cardholder, the card number, the validity date and the verification number. We will debit the payment on the user's credit card following the conclusion of the contract.
  • (b) PayPal
    If the user chooses to pay via PayPal, during the order process he will be redirected to the PayPal site. To make payment via PayPal, the user must be registered with PayPal or register before payment, by logging in with their login details and authorizing the payment. After the user has sent the order on the Online Store, we ask PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately afterwards. The user will receive further information during the order process. PayPal can be used as a payment method for standard orders [and for orders placed with the "Automatic delivery" subscription option].
4. TERMS OF DELIVERY
4.1 The user's purchase order is only acceptable if the delivery address is located in Europe.
4.2 We may also process an order by making partial deliveries, as long as this delivery method is reasonable for the user.
4.3 Delivery is usually made via a courier commissioned by us.
4.4 Unfortunately, the user cannot personally collect the products ordered.
4.5 During the order process we will notify the user of the delivery times. In the event that the products are not available, we will reimburse the user for any payment already made by the user. To this end, we will use the same payment method selected by the user in the order process.
5. RESERVE OF OWNERSHIP
The products will remain our property until the user has paid the full purchase price.
Legal and conventional guarantee
(a) we will be liable for defects and non-conformity of the products delivered in accordance with the applicable legal provisions. We will be responsible if the defects appear within two years of delivery of the goods.
(b) Any conventional vendor warranties offered by us for certain products or manufacturer's conventional warranties that may be offered by manufacturers of certain products are in addition to the statutory warranty. The object and application requirements of these conventional guarantees will be indicated in the regulations or in the guarantee conditions delivered to the user together with the products.
 Additional guarantees
  • (a) Further guarantees on the quality and / or durability of the products will apply only in relation to the products for which we will expressly offer such guarantees.
  • (b) In the event that we offer such additional guarantees, information about those guarantees and their conditions of applicability will be available in the Online Shop on the relevant product page and on the sub-page relating to the guarantee. In addition, we will send the user these warranty conditions with a separate email, after the user has placed the order.
RESPONSIBILITY
  • 8.1 In all cases of contractual and extra-contractual liability, our liability cannot be limited or excluded in the event of willful misconduct or gross negligence.
  • 8.2 In other cases, in the event of a breach of the contract, we will only be liable for foreseeable damages.
  • 8.3 Our liability cannot be limited or excluded in the event of death or personal injury and in all other cases where it cannot be limited or excluded under applicable law.
          
            
       PROTECTION OF PERSONAL DATA
    The protection of users' personal data is very important to us. We process personal data in connection with orders exclusively in accordance with applicable law, in particular the General Data Protection Regulation (GDPR) and the Federal Data Protection Act. Further information regarding the processing of users' personal data can be found in the privacy information available on our website.
    12. CUSTOMER CARE
    The user can contact our customer service to formulate questions, complaints and disputes via email at poomplife@gmail.com
    13.     DISPUTE RESOLUTION
    The European Commission provides a platform for out-of-court dispute resolution online at the addresshttp://ec.europa.eu/consumers/odr/. Through this platform, consumers are offered the opportunity to resolve disputes relating to online purchases out of court.
    However, we do not participate and are not obligated to participate in consumer dispute resolution proceedings before a consumer dispute resolution body.
    Consumers have the right to bring proceedings in their place of residence or domicile. We will be able to bring a lawsuit against a consumer only in the place of residence or domicile of the consumer.
    14. MISCELLANEOUS
    14.1 Applicable law
    These T & Cs are governed by the law of the European Republic and the application of the United Nations Convention on Contracts for the International Sale of Goods is excluded. This law also applies if the order is placed from a country other than Europe. However, if the law of the country in which the consumer has his habitual residence provides for mandatory provisions for the protection of consumers that are more favorable than those provided for by European law, these more favorable provisions will apply.
    14.2 Safeguard clause
    If one or more clauses of these T & Cs are or become null and void or not applicable, such nullity or ineffectiveness will not extend to the remaining contractual clauses.
     
     
    POOMP
    ADDRESS------
    email: poomplife@gmail.com.com
     
    Last update: January 2022